Effective Date: September 2, 2025
At Shawn and Nina, we value your trust and are committed to providing high-quality experiences, products, and services. This Refund & Cancellation Policy outlines how refunds, cancellations, and credits are handled for our offerings.
1. Digital Products (Ebooks, Courses, and Online Content)
- Due to the nature of digital products, all sales are final once your order is completed.
- We do not offer refunds, exchanges, or cancellations on ebooks, guides, or other digital downloads.
- If you experience technical issues accessing your purchase, please contact us at Contact@shawnandnina.love, and we will assist you promptly.
2. Workshops, Trainings, and Online Events
- Cancellations made at least 7 days before the scheduled event may qualify for a full refund or credit toward a future event.
- Cancellations made less than 7 days before the event are non-refundable. However, you may transfer your spot to another participant by notifying us in writing at least 48 hours before the event.
- No-shows are non-refundable.
3. Retreats & Trips
- A non-refundable deposit is required to secure your spot. The deposit amount will be stated during registration.
- Final balances are typically due 60 days prior to the retreat or trip start date (unless otherwise specified).
- Cancellations made:
- 90+ days before the event: Refunds (minus deposit) may be issued.
- 60–89 days before the event: Eligible for a 50% refund (minus deposit).
- Less than 60 days before the event: Non-refundable.
- If we must cancel or reschedule a retreat due to unforeseen circumstances (e.g., natural disasters, insufficient enrollment), participants will be offered a full refund or the option to transfer their payment to a future retreat.
- Travel insurance is strongly recommended to protect against unexpected cancellations, illness, or emergencies.
4. Affiliate & Sponsored Products
- If you purchase a product or service through an affiliate link, the refund/cancellation policy of the third-party vendor applies. Please review their terms directly.
5. Processing of Refunds
- Approved refunds will be processed to the original payment method within 10–14 business days.
- Please note that some banks or credit card issuers may take additional time to reflect the refund in your account.
6. Contact Us
For refund or cancellation requests, please contact us at:
📧 contact@shawnandnina.love
🌍 www.shawnandnina.love